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Service Call Generation

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Leigh Morgan
New Member.

Service Call Generation

Hi,

When creating a new service call via inbound e-mail is it possible to populate specific fields so that the call can be automatically allocated to a person\workgroup and categorised without manual intervention

This is using SD 5.10 for Windows.

Cheers,

Leigh
1 REPLY
Ruth Porter
Acclaimed Contributor.

Re: Service Call Generation

Hi Leigh,

This facility is not available in 5.1

Regards, ruth
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