Service Desk Practitioners Forum
cancel

Service Call E-Mail Items

Highlighted
Vidar Seter
Contributor.

Service Call E-Mail Items

Hi

Does anybody know if it is possible to change the deafult "From Address" when creating a new E-Mail Item in a Service Call?

We are running SD 4.5 SP20

Thanx
Vidar Seter
3 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Service Call E-Mail Items

Hello Vidar,

You can't. Even if you alter it using UI or DB rule, the default value (as set in E-Mail settings) will be used.

And there is an ER that "From" will not be available to UI/DB rules and it seems quite logical since even altering it has no effect.
menes fhtagn
Vidar Seter
Contributor.

Re: Service Call E-Mail Items

George

Thanks for your reply

Regards
Vidar Seter
Vidar Seter
Contributor.

Re: Service Call E-Mail Items

Closed