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Service - CI rule

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michael roitbur
Regular Collector

Service - CI rule

Hi,
i have a problem:
in the CI ticket , i can see what service are used by this CI with the label "used by service"
in the Ci i have a filed that called status.
i want to make a rule that check in have service in this CI , change the satus to production , if don't have service , change the status to free.
the problem is when i create a rule in CI , i didn't see used by service , i only see manage and support by service, and no one are the really used by.
how i can make this rule?

thank
4 REPLIES
Gyula Matics_1
Honored Contributor

Re: Service - CI rule

That is because there can be only one service that manages, one that supports, but many that is uses this CI. DB Rules can't use fields in triggers which refer to more than one item. (how would you decide which of them is used?)
michael roitbur
Regular Collector

Re: Service - CI rule

dear Gyula Matics :

i just want to make a rule very simple:
that is this ci have use some service , change the status for production. i know that a much services can be , but if have one change... it's possible?

Ruth Porter
Honored Contributor
Solution

Re: Service - CI rule

Hi Michael,

You say can you alter the status of a CI to production if it used by a service.

Have a look at doing the logic from the service: use a DB rule that does a data update on a related item and select "CIs used" and update the status there.

Hope this helps

Ruth
http://www.teamultra.net
michael roitbur
Regular Collector

Re: Service - CI rule

work
//Add this to "OnDomLoad" event