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Sending notification to workgroup members

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Rodd_1
Regular Collector

Sending notification to workgroup members

Hi all!

When creating a ServiceCall and assigning it to a workgroup, we would like to send a notification email to all members of that workgroup. I have tried using this attribute "[Assignment;To Workgroup;Members;Person;Primary E-Mail Address]" but it doesn´t work. I can´t see any other attribute that suites better. Does anyone know?

Regards,
Mikael
7 REPLIES
Ruth Porter
Honored Contributor

Re: Sending notification to workgroup members

Hi Mikael,

I think this is a bug.

I thought it might be possible to use as a workround the primary email address of the workgroup as a whole and set that to be all the members' email address separated by ;

But when i tried it on my demo system, the group had 3 members and it sent the message to the first one listed in the primary email address field of the workgroup 3 times!

Definitely it should be logged as bug with HP.

Regards, Ruth
http://www.teamultra.net
Rajesh Nair
Esteemed Contributor

Re: Sending notification to workgroup members

Hi,

Does the member of the workgroup have a group email-ID ? If yes, then can't the email be sent to this group ID ?

Regards

Rajesh
Rodd_1
Regular Collector

Re: Sending notification to workgroup members

We have used a GroupEmailID but we want to avoid this right now. Or, more exactly we have one rule that sends an email to the GroupEmailID if it exists and another that sends email to all members if the GroupEmailID is empty.

Ruth,
Which version of OVSD have you tested this in? It´s a bit worrying if it´s not possible to send emails to different addresses separated by a semicolon.
We are using OVSD 5.1 SP1.

/Mikael
Ruth Porter
Honored Contributor

Re: Sending notification to workgroup members

Hi Mikael,

My version 5 system is 5.1 SP3;

For the record, my 4.5 system works fine for this - yet another example of version 5 being significantly worse than 5

I think you should log this as a bug with HP.

Regards, Ruth
http://www.teamultra.net
Rodd_1
Regular Collector

Re: Sending notification to workgroup members

Ok, I will log this

Thanks,
Mikael
Mike Khashan CA
Super Collector

Re: Sending notification to workgroup members

You have to setup your DB rule to send to [Assignment;Group;]. This way SD will use send e-mails to all members of that group

thanks
Mike
Ruth Porter
Honored Contributor

Re: Sending notification to workgroup members

Hi there,

A message for CA1435442 who posted the previous response;

Your suggestion is only relevant to version 4.5, in version 5 you cannot select the group as an addressee.

Another example of version 5 falling well below the standard of 4.5

Regards, Ruth
http://www.teamultra.net
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