When creating a ServiceCall and assigning it to a workgroup, we would like to send a notification email to all members of that workgroup. I have tried using this attribute "[Assignment;To Workgroup;Members;Person;Primary E-Mail Address]" but it doesn´t work. I can´t see any other attribute that suites better. Does anyone know?
We have used a GroupEmailID but we want to avoid this right now. Or, more exactly we have one rule that sends an email to the GroupEmailID if it exists and another that sends email to all members if the GroupEmailID is empty.
Ruth, Which version of OVSD have you tested this in? ItÂ´s a bit worrying if itÂ´s not possible to send emails to different addresses separated by a semicolon. We are using OVSD 5.1 SP1.