Service Desk Practitioners Forum
cancel

Sending email alerts from hp Openview

SOLVED
Go to solution
Highlighted
Swift_2
Contributor.

Sending email alerts from hp Openview

We are using hp OpenView service desk to monitor the call reported by the clients. We do not have an alert mechanism to inform the users that there is a new job in our queue. So we need to constantly monitor our queues.
So my question is, is there a way by which we can send email alerts to a group email id either by using any of its inbuilt functionality or any third party software? Kindly advice.

We are using hp Openview v4.5 in win 2000 environment.
3 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: Sending email alerts from hp Openview

Check out Chapter 10 of the SD4.5 Admin Guide (Using E-mail with Service Desk).

Also, Alarmpoint is an alert management software you can use for this purpose if you need much more than SD outbound e-mail can offer.

Hope this helps.
Points are welcome.
http://forums11.itrc.hp.com/service/forums/helptips.do?#28

The Pike
Swift_2
Contributor.

Re: Sending email alerts from hp Openview

Thanks Pike. Points assigned.

In the Admin guide, it is given how to configure email alerts from the server machine. Is there any way the alerts can be generated from the macine running the client application?

Any help will be highly appreciated.

Thanks in advance.
The Pike
Acclaimed Contributor.

Re: Sending email alerts from hp Openview

Interesting question. The client has e-mail sending capabilities but this is more of a manual process.

You could also set up:
- a UI Rule so it executes a third-party app installed on the client (Smart Action)
- a DB Rule that executes a third-party app installed on the client (if the SD agent is installed on the client as well)

There are also several threads here in the forums that discuss sending e-mail through Outlook or other apps (Blat). You could use the commands discussed in those threads in your business logic rule.

Hope this helps.
Points are welcome.

The Pike