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Sending duplicate call notifications

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GishBandara
Super Contributor.

Sending duplicate call notifications

Hi All,
We are using service desk 4.5 and i have a problem of sending duplicate notifications on every sunday. There is a rule to send Service call confirmation and it sends out an email to the caller and assignee. Every sunday it sends duplicate of this email for all the calls logged in that week. I have checked the schedule tasks and there are no any schedule tasks. In the rule it has been set it up to execute only once. Any ideas about this issue?

Thanks.
2 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Sending duplicate call notifications

Hi
If on other days emails not duplicate, then look on rule where using the day name. Do you have this kind rule?
Sunday - the day when doing a most backup or other matinees, look at on all involved in process servers(e-mail,sql,sd).

Vasily
GishBandara
Super Contributor.

Re: Sending duplicate call notifications

Hi Vasily,
I have checked the rules and it doesnt say about a day. It has been set it up to excute the rule 1minute after creation and execute only once.

Thanks