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Send to Email Address...

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Ryan Jenkins
Regular Collector

Send to Email Address...

SP 13, Oracle 9i Database

We're trying to set up an escalation method within OVSD for assignment. Basically when a boolean value is checked on the record (SC, WO, Inc or PbM) an e-mail is sent to a specific address for the assignee workgroup via a DB Rule. I thought I could do this by putting in a 255 custom field on the Workgroup and send the message to the address typed in this field. Unfortunately OVSD does not allow me to use this field in the To: field of the Send an e-mail database rule. Does anyone have a workaround for this?
4 REPLIES
George M. Meneg
Honored Contributor

Re: Send to Email Address...

Hello Ryan,

Instead of trying to find this through the menu, just type it :)

For example to use the custom text field of the assignment to; workgroup then type at the To:

[Assignment;To workgroup;field name]
menes fhtagn
Ryan Jenkins
Regular Collector

Re: Send to Email Address...

We have tried typing in the custom field. The rule still executes, but no e-mail message is generated.
George M. Meneg
Honored Contributor
Solution

Re: Send to Email Address...

Hello Ryan,

Then there must be something wrong because I assure you that this thing work. We use it extensively. If there are multiple e-mail addresses, are they separated by "," ?
menes fhtagn
Ryan Jenkins
Regular Collector

Re: Send to Email Address...

Ah...this is my fault then. I was using ";" which is the Outlook standard. I didn't even think of using ",". Thank you very much for your assistance George.
//Add this to "OnDomLoad" event