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Send reports by e-mail

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Anna Blessed
Super Collector

Send reports by e-mail

Hello all,

is it possible to send Service Call reports by e-mail?

Thank you,
Anna
3 REPLIES
Sam decosta
Esteemed Contributor

Re: Send reports by e-mail

Hi Anna,

Go through below link.it can be helpful

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1241453948938+28353475&threadId=1011376

points are welcome. :)

Thanks,
Avinash
Anna Blessed
Super Collector

Re: Send reports by e-mail

To my understanding, this URL refers to e-mail notifications of Operations Manager and not for Service Desk.

What I would like to do is to trigger e-mail notifications at specific schedule for sending Service Call reports generated by Service Desk.

The Pike
Honored Contributor
Solution

Re: Send reports by e-mail

Anna,

1. Service Desk does not create reports. While application Views can be exported to external application formats (Excel, HTML, etc.), I don't believe the export feature can be called from a script to even consider automating this.

2. Outbound e-mail functionality sends messages triggered by events in single SD items.

What you may want to consider is using an external reporting application, such as Crystal Reports. There are several topics in the forums related to this, e.g.:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1247076

Do not forget to assign points for the answer.

The Pike
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