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Send me mail when an item is asigned to me.

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Carlos_211
Super Contributor.

Send me mail when an item is asigned to me.

Two question:
- How can I change the text and fields that are sended in that mail?
- I want to set that nobody (except administrator) can change the options (in tool options) but I want that everybody is alerted with an email when somethig is assigned to him. How can I set this "tic" to true by default?

Thanks again,
Carlos
13 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

Admin Console-Security-Access-Role
Select the Role
Customisation
Remove the check for "Change Options Allowed"

However this removes the ability to access the options section!

An alternative is you could schedule a rule to ensure that this flag is removed from the person record even if it is set by a user and set the person templaye to set hsi to a value of unchecked for all new accounts
Mark O'Loughlin
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

I dont think that the default fields can be changed even via localised text. There was a recent post on this. However there is a few ways around it.

Will post further details tomorrow.
Jaime Carrasco
Valued Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

For the First Question, Try this:

Go to Administrator Console - System Panel - Email:
In this select E-Mail Templates Tab and then "Service Call Assignment Notification (double click to Modify)
In this Place can you modify the body and subject message and you can add or remove fields.

I Hope this help

Regards,
Jaime C.
Vasily Aksenov
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

in SP17 some default e-mails can be changed. It seems that this one too.
At this moment we use DB rules which sends e-mail. In db rule you can setup fields and message text.
Carlos_211
Super Contributor.

Re: Send me mail when an item is asigned to me.

Thanks for all your answers.

Jaime, I haven't got that template in my e-mail-> E-mail templates tab.

I am logged as system administrator in sd4.5 (SP14)

And about the tic for "send me mail when..." I want it allowed for all user by default.(But hey cannot change anything in their own options panel.)

Thanks again
Carlos_211
Super Contributor.

Re: Send me mail when an item is asigned to me.

Hi again

I have no

"Go to Administrator Console - System Panel - Email:
In this select E-Mail Templates Tab and then "Service Call Assignment Notification "

So I cannot change this template.

Any Idea. Thanks
Ruth Porter
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

For the text of the message, in SP17, you can completely tailor this email by Tools>system>system panel>email and use the email templates tab. so you might want to consider upgrading to this SP.

You can see who has the "send me an email when assigned" by adding this field to a view of persons. Then you can use update all to set it for those who unset it.

Hope this helps

Ruth

http://www.teamultra.net
Carlos_211
Super Contributor.

Re: Send me mail when an item is asigned to me.

Thanks Ruth!!

I've solved the problem with tic for "send me mail when items are asigned to me" in the way you say. Thanks.

But with the email body and subjets.... Is there any posibility to change that text without installing SP17 (I have SP14). I mean: Any field in localized text or directely in the Service desk Database?

I really need to change that comment :-(.

Thanks For you all,

Carlos
Carlos_211
Super Contributor.

Re: Send me mail when an item is asigned to me.

Can I change the fields that appear there.
(description, information)

Any Idea would be great.

Thanks
Ruth Porter
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

Sorry, you cannot alter which fields appear in the message without putting in the SP.

Sorry

Ruth
http://www.teamultra.net
Carlos_211
Super Contributor.

Re: Send me mail when an item is asigned to me.

Ok it is clear.

And...

What could happen if I install SP17? In my aplication I've changed a lot of custom fields, rules, etc...

Could I lost some information?
Alain_18
Respected Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

You can send email with DB rules instead of using the default messages.

Through DB rules you can pick all the fields and a lot of related fields.

Regards
Alain
Ruth Porter
Acclaimed Contributor.

Re: Send me mail when an item is asigned to me.

Hi Carlos,

You should not have any issues with any configuring done through the system admin console such as custom fields but clearly you should test it.

Regards

Ruth
http://www.teamultra.net