Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Sd5.1 Concurrent user limit reached.

Highlighted
Graham Strydom
Regular Collector

Sd5.1 Concurrent user limit reached.

Hi All,

We are running Sd5.1 (windows) sp3, and are experiencing a problem similar to that which was fixed in SP2.

The error I pickup in the logfile is

"the maximum number of concurrent user licenses has reached!
Number of licenses used: 25
Max number of licenses allowed: 25'."

No concurrent users are able to login but when looking at the audit log, there are only 10 concurrent users currently logged in.

Has anyone experienced the same problem? We are looking at moving to SP5, does SP5 remedy this problem?

7 REPLIES
-=R=-
Frequent Visitor

Re: Sd5.1 Concurrent user limit reached.

Is anything ever really fixed in OVSD 5.1?

Check the Logged on Users section. Is there duplication of logged on users going on? Check your license manager and make sure you're actually licensed for 25 users and that the license hasn't expired.

If all that checks out, I'd ask the license center for a new file. Call the highest authority in HP that you know, because the license center people are not helpfull.
Sandeshp_1
Member

Re: Sd5.1 Concurrent user limit reached.

Hi Graham,
From last 1 year i m in touch with HP team to sort out my same problem. But still no luck.

The work around for this i m doing is

1. Clear the cache from server as well as from client system everyday.
2. Restart the ovc services
Graham Strydom
Regular Collector

Re: Sd5.1 Concurrent user limit reached.

Which Service pack are you running?
Sandeshp_1
Member

Re: Sd5.1 Concurrent user limit reached.

SD 5.1 SP3
Graham Strydom
Regular Collector

Re: Sd5.1 Concurrent user limit reached.

Any reason for not moving to SP5? or do you think the risk is too high as SPs normally introduce new/old problems.
Arjan Koning
Collector

Re: Sd5.1 Concurrent user limit reached.

maybe there are some concurrent users " stuck" in REP_SESSIONS?
-=R=-
Frequent Visitor

Re: Sd5.1 Concurrent user limit reached.

Don't go SP5 unless support is saying sp5 specifically addresses the problem in question. Otherwise you're just rolling the dice with another OVSD "patch".

Have you checked for any users showing up more than once in the Logged On Users section?
//Add this to "OnDomLoad" event