Our administrator left rather abruptly and now I've been asked to scope out the skillset for a replacement. We're at SD 4.5 sp15 and have been using SD since 2002 so at this stage what we're looking for is someone who can do custom coding to enhance our user experience. From a technical point of view, what skills should I be looking for?
web-api coding experience. java. SQL knowledge(assuming that is the DB/CMDB you're using) XML knowledge. HP AIS certified, understand the OVSD arch and what can and can't be done. I.E. web client and server java inconsistency's etc.. ITSM/ITIL understanding/cert. hth.
Hi Jess, there are just some pointers that come to mind
I have found that you would need someone not only with technical skills but also skills / experience & understanding of how the service desk modules should work i.e. ITIL knowlege and previous experience (unless you are looking for a technical person and you have other people available with a working knowledge of ITIL to work with this person)
If you have service pages you need to be able to configure .jsp pages to modify it. DBA skills (oracle/SQL) are required if you need to run reports directly from the database (unless the site has some DBA's to hand) or have a report tool set up
... and of course previous Openview skills (if you can get them)
I'm sure the list will be added with additional skills etc.
if you would just wrote this 1-2 months earlier, you would have found me in Dublin...:))
Seriously, I think Marc's description is really good, but I wouldn't be sure if you could find such a person, and I mean not only Dublin. If you are able to give guidance on ITIL, then I would say that the technical skills are more important. After all, you can send the guy to a foundations training.
I think even getting training of ITIL will help a little because according to me, one can enhance the concepts of ITIL in the working environment only provided he knows the concepts of ITIL previously. Recently I got HPSD certified and am preparing for ITIL exam but my knowledge for the same gets increased more with communication with the customer.At last,we are working for the customer so we can better tell them the best practice they should follow using ITIL processes.