We are running SD 5.1 and I'm looking for ways to have automatic tickets created based on different schedules. For instance one division would like to have a ticket generated every Monday morning reminding an analyst to check the backup that ran over the weekend. Ideally I'd like to have a calendar of events that I could set up for whatever schedule and or event.
Another group may what tickets generated from an independent application (ie Oracle) to create a ticket for Service Desk to respond to.
Hi Sandra. I'm not very familiar with Service Desk 5.10 integration tools, but you might want to consider using the equivalent of sd_event (SD4.5) and schedule the creation of the tickets via OS (e.g.: Windows Scheduled tasks).
Hope that helps. Do not forget to assign points for the suggestion.