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Scheduled Tasks - Auto Ticket Creation

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Sandra Sparrow
Super Collector

Scheduled Tasks - Auto Ticket Creation

We are running SD 5.1 and I'm looking for ways to have automatic tickets created based on different schedules. For instance one division would like to have a ticket generated every Monday morning reminding an analyst to check the backup that ran over the weekend. Ideally I'd like to have a calendar of events that I could set up for whatever schedule and or event.

Another group may what tickets generated from an independent application (ie Oracle) to create a ticket for Service Desk to respond to.

Thanks
3 REPLIES
The Pike
Honored Contributor

Re: Scheduled Tasks - Auto Ticket Creation

Hi Sandra.
I'm not very familiar with Service Desk 5.10 integration tools, but you might want to consider using the equivalent of sd_event (SD4.5) and schedule the creation of the tickets via OS (e.g.: Windows Scheduled tasks).

Hope that helps.
Do not forget to assign points for the suggestion.
Sandra Sparrow
Super Collector

Re: Scheduled Tasks - Auto Ticket Creation

I'm not familiar with sd_events and not sure if they are available in 5.1 (maybe I call them somethingelse). But thank for the suggestion.
The Pike
Honored Contributor

Re: Scheduled Tasks - Auto Ticket Creation

Sandra,

OvObsLoadObject is the equivalent of sd_event in SD5.10. Look it up in the application's help files. Syntax and examples are included.

Points for the answer are welcome...

The Pike
//Add this to "OnDomLoad" event