Re: STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5
NO, I do not have any document , I would not mind if I can have a document to read. A customer asked me if I know how to configure the SLM and SLA in HP Openview Service desk. All I know is how to use HP openview for incident & Problem requests.
I will really appreciate if there is any information and materials to use on this. Step by step approach will be preferred.