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STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

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ambassadorial
Contributor.

STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

Please I need help in setting up a HP OpenView Service desk 4.5 on the PC . With sla configuration and management.

I need to follow the steps because I am a starter.

Thank you
4 REPLIES
The Pike
Acclaimed Contributor.

Re: STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

Have you read any documents yet?
ambassadorial
Contributor.

Re: STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

NO, I do not have any document , I would not mind if I can have a document to read. A customer asked me if I know how to configure the SLM and SLA in HP Openview Service desk. All I know is how to use HP openview for incident & Problem requests.

I will really appreciate if there is any information and materials to use on this. Step by step approach will be preferred.

Thank you for your time
Carol Hibbard
Acclaimed Contributor.

Re: STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

See the Service Level Manager tasks chapter in the User's Guide available here:
http://support.openview.hp.com/selfsolve/document/KM4339/binary/sd45_ug_eng_pdf
ambassadorial
Contributor.

Re: STEPS IN CONFIGURING HP OPENVIEW SERVICE DESK 4.5

Thank you for the pdf file. How do I get HP OpenView Service desk application to work with? It could be a trial version .

Thank you