Not sure about move from SP20 but we've just upgraded a client from Sp7 to SP22 with very few issues. SP21 adds unlimited code fields - a key benefit to us because a single code table can now be shared across all entities. The only bugs I've found are: - Can't set values to any Service or SLA custom fields in DB or UI rules in the Service or SLA modules. But HP have a hot fix for this - the "On" operator when searching for records doesn't work - eg if seraching for all Service Calls registered ON a certain date. But HP have come up with a workaround - just use BETWEEN 00:01 and 23:59 for the day.
Thank you for replies. We upgraded from SP17 to SP20 due to unlimited custom fields. That seems to be solved in SP20. I think we stick with SP20 untill SP23 release in May. If you have any suggestions regarding SP20 hotfixes please post me some information. Thank you
Besides the bug previously mentioned we really like some of the new features that have been added.
The addition on unlimited custome fields was huge for us.
Also, there was another feature that we could not find documented anywhere. You can now BCC you service desk ticket creation email to generate tickets! This means no more rejected tickets because someone replied to all without removing the service desk ticket alias.