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SP Service Pages error

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Konstantin A. S1
Contributor.

SP Service Pages error

Dear colleagues,

since have problem with HP OV, I reinstalled the server side. Service Desk work fine, but I have problem running Service pages.

Service pages server successfuly starts, but I see no tools on the left side in internet explorer sd homepage. Instead I have Apache Tomcat/4.0.3 - HTTP Status 500 - Internal Server Error there, the rest is displayed (still images).

Viewing the source gives: at java.lang.Thread.run(Unknown Source)

root cause

java.lang.NoClassDefFoundError: sun/tools/javac/Main

Environment:
windows 2000 server
open view sd 4.5 sp23
jre 1.6.0_02
jsdk 1.3.1_03
%java_home%=C:\Program Files\Java\jre1.6.0_02
repositary on separate SQL 2005 server

Will be grateful for help.

Konstantin.

2 REPLIES
John Xagiber
Regular Contributor.

Re: SP Service Pages error

As far as I know service desk does not support Java 1.6 - try with Java 1.4 instead. Maybe that helps?
Alexey Dukov
Outstanding Contributor.

Re: SP Service Pages error

Hi Konstantin!
Also try to use this instruction:

1. Uninstall tomcat service (use uninstalltomcatservice.bat)
2. Uninstall Service pages
3. Reboot
4. Delete service pages directories if they are still there
5. Download latest java 1.3.1_08 jdsk from
http://java.sun.com/j2se/1.3/download.html
Install this and choose relevant web client when prompted. (I use j2sdk-1_4_2_13-windows-i586-p.exe)
6. Reboot
7. Set JAVA_HOME to the new version as a System Variable
(Eg. MyComputer -> Properties -> Enviromental Variables ->
System Variables : JAVA_HOME=e:\jdk1.3.1_08)
Do this logged in as administrator, then log out of windows
and log back in again.
Check the java_home setting using DOS:
echo %JAVA_HOME%
8. Install service pages
9. Reboot
10. Install tomcat service : installtomcatservice.bat
11. Restart Tomcat : Program Menu -> SD -> Service Pages -> Stop Tomcat then Start Tomcat
12. Check : http://server:8080 (use default first then change later if you need to) to see if Tomcat is running
Then run: http://server:8080/sd-sp45/index.html

If the above instructions solve the problem, upgrade service pages to the service pack level that matches the current application server version (where applicable).

Hope this help.

Best regards,
Alexey.