since have problem with HP OV, I reinstalled the server side. Service Desk work fine, but I have problem running Service pages.
Service pages server successfuly starts, but I see no tools on the left side in internet explorer sd homepage. Instead I have Apache Tomcat/4.0.3 - HTTP Status 500 - Internal Server Error there, the rest is displayed (still images).
Viewing the source gives: at java.lang.Thread.run(Unknown Source)
1. Uninstall tomcat service (use uninstalltomcatservice.bat) 2. Uninstall Service pages 3. Reboot 4. Delete service pages directories if they are still there 5. Download latest java 1.3.1_08 jdsk from http://java.sun.com/j2se/1.3/download.html Install this and choose relevant web client when prompted. (I use j2sdk-1_4_2_13-windows-i586-p.exe) 6. Reboot 7. Set JAVA_HOME to the new version as a System Variable (Eg. MyComputer -> Properties -> Enviromental Variables -> System Variables : JAVA_HOME=e:\jdk1.3.1_08) Do this logged in as administrator, then log out of windows and log back in again. Check the java_home setting using DOS: echo %JAVA_HOME% 8. Install service pages 9. Reboot 10. Install tomcat service : installtomcatservice.bat 11. Restart Tomcat : Program Menu -> SD -> Service Pages -> Stop Tomcat then Start Tomcat 12. Check : http://server:8080 (use default first then change later if you need to) to see if Tomcat is running Then run: http://server:8080/sd-sp45/index.html
If the above instructions solve the problem, upgrade service pages to the service pack level that matches the current application server version (where applicable).