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SP & SP account role

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SP & SP account role

I am using SD 5.0
SP account can not edit some fields:To workgroup, to person,Solution, see atactment.
Where is a problem?
Thanks
3 REPLIES
Mark O'Loughlin
Honored Contributor

Re: SP & SP account role

Hi,

can you add the attachment please?
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Regular Collector

Re: SP & SP account role

Sorry:)
attachment aaa.jpg.
Mark O'Loughlin
Honored Contributor
Solution

Re: SP & SP account role

Hi,

out of box you are not able to modify these fields if you are using a Service Pages account to view your records.

One reason is that you as a user should not be able to change status or tranfer the call to another group. This should be the service desk or the resolution groups responsibility. If as a user you think these foelds need to be changed for what ever reason you should call the service desk and explain to them.

However think you can modify the .jsp code to allow users to change these values if you want.
//Add this to "OnDomLoad" event