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SNVP Problem

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Luis Jose Pulid
Occasional Advisor

SNVP Problem

Hi,

I installed SNVP 8 in a server with Service Desk 4.5 SP 20. I followed the installation cheklist and all fine but when I open my Service Configuration Client, and select New Service Hierarchy, the following are the errors shown:

Error Message

java.lang.NullPointerException

and

Error Message

Form not found: Service Navigator View Wizard - VB

The log is:

lun, 16/04/2007 17:45:42 Error (com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame): java.lang.NullPointerException
at com.hp.ov.cadm.wpf.ovcontrols.TreeControl.getParentNode(TreeControl.java:762)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame.getParentEnt(OVStartFrame.java:10573)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame.loadGraph(OVStartFrame.java:6553)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame.reinitNetGraph(OVStartFrame.java:10281)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame.handleLockException(OVStartFrame.java:6589)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame.access$2900(OVStartFrame.java:139)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame$MenuItemActionListener.actionPerformed(OVStartFrame.java:2827)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.AbstractButton.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

lun, 16/04/2007 17:45:45 Error (com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame): java.lang.Exception: Form not found: Service Navigator View Wizard - VB
at com.hp.ov.cadm.wpf.util.WPFHierProvider.findForm(WPFHierProvider.java:112)
at com.hp.ov.cadm.wpf.formmanager.FormManager.makeWizard(FormManager.java:265)
at com.hp.ov.cadm.wpf.formmanager.FormManager.(FormManager.java:203)
at com.hp.ov.cadm.wpf.ovstartframe.OVStartFrame$MenuItemActionListener.actionPerformed(OVStartFrame.java:2763)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.AbstractButton.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)


I hope someone can help me. Thanks

Luis
1 REPLY
ostapvv
Member

Re: SNVP Problem

I have a problem with instaliation SNVP 9, but I resolve problem -
have to open another window with cadmStart.bat or SNVP
//Add this to "OnDomLoad" event