Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SMTP Error with DB Rules.

Highlighted
rodrogawab.com
Super Collector

SMTP Error with DB Rules.

Hi,

I have problems sending outbound mail with DB rules. When send a test e-mail in config tab works ok, bat when the rule is trigered the email not sent. See the log file.

HPOVSD ver 4.5
Servicepack 20
S.O. Windows 2003
BBDD Oracle
Smtp Lotus notes

Thanks.
5 REPLIES
Vasily Kamenev
Honored Contributor

Re: SMTP Error with DB Rules.

HI
Lokk in log "Unable to open connection to server". Your server can't resolve dns name or can't have accress by 25 to your smtp server.

Vasily
rodrogawab.com
Super Collector

Re: SMTP Error with DB Rules.

Hi Vasily

I want know why the server gives this error because the smtp server works in produccion, and went do a test mail the mail is sent ok.

Thanks.

Vasily Kamenev
Honored Contributor

Re: SMTP Error with DB Rules.

Hi
Check before from server:
cmd -> telnet smtp.dns.name 25
is it open? and check the relay list on you smtp server.

Vasily
rodrogawab.com
Super Collector

Re: SMTP Error with DB Rules.

Hi,

The SMTP server works ok because it´s working on produccion.

The server resposes at ping in port 25.

I can send a test email but can´t send email by DB Rule.

some light?
rodrogawab.com
Super Collector

Re: SMTP Error with DB Rules.

Hola,
The problem has been solved. The political ones of the antivirus have been eliminated for the server.

The problem was inherited by problems in the dns.

Thanks a lot.
//Add this to "OnDomLoad" event