Service Desk Practitioners Forum
cancel

SLO Response time - not propagated from Interaction to Incident

Highlighted
Michal Šťastný
Frequent Contributor.

SLO Response time - not propagated from Interaction to Incident

Hi,

I've created an example of SLA with one interaction response time SLO (Open to Close within 1 minute).

Then i created new Interaction, assign the SLA, save it, let the time go by and breach the SLO. I closed the ticket - the SLO was red and the "SLA Breached" true.

But I'm unable to see (after ca 5 minutes) this SLO/SLA breach in the Response Time Result. There is stated that everything is 100% ok, no breaches. Any suggestion how to make this working? Any ideas how the automatic propagation of SLO (availability and response) from interaction/incidents works?

The Regen SLA partials does nothing.

BRG,
M.



SC 6.2.5