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SLM on SD5.1

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SLM on SD5.1

Could somebody explain me, what's the difference between the creation of a service in the "Service Manager" workspace and the creation of the service on "Service Designer"? Where i have to create the service, for SC and Incidents affections and if somebody can help me how should be the steps to create a service with an SLA and a SLO in SD 5.1

Thanks a lot.
Ready to help!
2 REPLIES
The Pike
Honored Contributor

Re: SLM on SD5.1

Have you read the SD5.10 SLM Admin guide yet? It's pretty hefty.
The Pike
Honored Contributor

Re: SLM on SD5.1

Here's the link to it, in case you didn't have it:

http://support.openview.hp.com/selfsolve/document/KM16291/binary/servdesk51_Service_Level_Manager_Guide_en_pdf

Be sure to check Chapter 2.

The Pike
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