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SLM configuration manual/documentations

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amykoh
Outstanding Contributor.

SLM configuration manual/documentations

Hi all,

I'm in the midst of implementing and configuring the SLM module. I was wondering if there are any manuals or documentations available for download on for this module?...

On the Product Manual website, there are Installation and Admin and User guides for SD but none specific to SLM.

Are there any?

I'd especially like to find out how to configure SLA with CI's.

Thanks.

Amy
3 REPLIES
Mike Bush
Acclaimed Contributor.

Re: SLM configuration manual/documentations

Chapter 11 in the "User's Guide.pdf" is a very good start
Ramaprasad N
Outstanding Contributor.

Re: SLM configuration manual/documentations

The OVSD product help is also a good starting step.
Oguz Kutlu Asi
Outstanding Contributor.

Re: SLM configuration manual/documentations

Hi,

As you've already noticed, docs are not telling much about implementation, so
if you are a partner, you can order a "ITSM Best Practices for OV Service Desk evaluation kit". It will help you understand, i guess.

Also search for threads about SLA and service management in this forum. Here is a one i contributed.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=892892
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