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SLM Documentation

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VanessaM
Super Contributor.

SLM Documentation

Hi,

I am trying to configure all SLM module, and I am also trying to understand how works the reports about availability and perfornance.

Do you where I could find docuemntation about this issue? The HP doucmentation that I have read, I think that it is enough to get the whole understanding.
If somebody may help me.

Thanks in advance.
4 REPLIES
Rubem Andrade
Outstanding Contributor.
Solution

Re: SLM Documentation

Hola Vanessa,

Please tell us the product(Sdesk , ServiceManager) and version. The documentation is too different depending upon the product you have.
Rgds,

Rubem
Err_1
Acclaimed Contributor.

Re: SLM Documentation

Hi VanessaM,

If you are using Service Desk 5.1, then you can read the "SD SLM Administrator Guide" here:
http://support.openview.hp.com/selfsolve/document/KM16291/binary/servdesk51_Service_Level_Manager_Guide_en_pdf?searchIdentifier=-54f317fb%3a11ca21b6f56%3a23c9&resultType=document

If you are using other product (SM, SC or SD) or version (4.5, 5.1, 6, 7.01), as Rubem said in previous thread, please specify as it is different for each version.

Regards;
Randall Barrantes
SW Support Delivery Manager
VanessaM
Super Contributor.

Re: SLM Documentation

Hi and thanks for your answers.

I am using Service Desk 4.5 SP23, I have the Help-Desk, Change Management and SLM modules.

If you may help me, I appreciate it very much.
Rubem Andrade
Outstanding Contributor.

Re: SLM Documentation

Hola Vanessa,

Please take a look at the Users Manual :
http://support.openview.hp.com/selfsolve/document/KM4339/binary/sd45_ug_eng_pdf?searchIdentifier=4dfdf80c%3a11cb7887fa3%3a-2f16&resultType=document

Chapter 11.
You need to have the Hp Passport to get the manual.
I am using the SP23 but I am intending to migrate this month to SP27.

Saludos,
Rubem