cancel

SLA

Highlighted
Arumugaperumal
Trusted Contributor.

SLA

Hi Experts!!

Happy New Year To All...

My question is,how to relate multiple services to a single SLA

Thanks!!!
4 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: SLA

Hi there,

Happy New Year to you too!

If you are version 4.5, you cannot do this.

For version 5, I think it is possible.

Hope this helps, Ruth
http://www.teamultra.net
Arumugaperumal
Trusted Contributor.

Re: SLA

Thanks for the response!

I am using HPSD4.5,if we will not able to relate multiple services to a single SLA then how will i configure my SLA...
Then i need to have one SLA for each service?Please guide me....

Thanks!
Ruth Porter
Acclaimed Contributor.

Re: SLA

Hi there,

For 4.5 you will need to have one SLA for each service. there is no other way to do it

Hope this helps, Ruth


PS don't forget to assign points
http://www.teamultra.net
CA1501973
Honored Contributor.

Re: SLA

Hi Gan,

You will need to create SLA for each individual service e.g.

For Desktop Service, SLA will be Desktop Service SLA.
For Application Service, SLA should be Application Service SLA.

I hope this clarifies.

Crystenia