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SLA workgroup fills assigment to workgroup in service call

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Metin INAN_1
Super Contributor.

SLA workgroup fills assigment to workgroup in service call

Hi All,

I have filled Assigment "to workgroup" fields in SLA records.When users opened a service call by choosing any service (SLA), "to workgroup" field in service call was filled with the "to workgroup" value in SLA record.I do not prefer this.How can I disable this feature ?

Thanks,
1 REPLY
Robert S. Falko
Acclaimed Contributor.

Re: SLA workgroup fills assigment to workgroup in service call

Metin,

Perhaps the simplest is not to enter the workgroup in the SLA.

Otherwise, you may use a UI rule to set, or reset, the workgroup assignment in the Service Call.
-Josh