Service Desk Practitioners Forum

SLA for new object!

Zoran Čulinović
Trusted Contributor.

SLA for new object!


I have a problem with starting SLA monitoring for a new object. I have created an slamodulecontrol for the record, and added the necessary SLA agreement and SLO records. I have put it such that a SLA is activated on status Open, and should fire on interval of 00:00:05 before status closed. Everything seems to be in order. But no alert notificiations are sent.

What could be the issue?