The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SLA and Metrics

Highlighted
steven_160
Collector

SLA and Metrics

Hi,
I want to know abt metrics in SLA module.
I hv configured one metrics as availability and Min availability as 80%, and when i see the reports, i could not see anything but only %...how does it calculates...i want to measure for min availability 80% for one service...

Please suggest

SD 4.5 on win 2003 and sp 14

steven
//Add this to "OnDomLoad" event