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SLA Stop the Clock

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Christine Hughe
Super Collector

SLA Stop the Clock

HP Service Desk 4.5 SP26 - SLA's are set up to run Monday - Friday I need to stop the sla from running when we have a bank holiday can anybody advise me of the best way to do this please.
Thanks
6 REPLIES
The Pike
Honored Contributor

Re: SLA Stop the Clock

Free Days is what you can use for this purpose.
Data > Codes > General > Free Day

On a side note, it'd be really cool if you could assign points to my answer in this older thread:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1462075

Points (and pints) for this answer are welcome as well!

Cheers,
The Pike
Christine Hughe
Super Collector

Re: SLA Stop the Clock

Thanks for the reply, I found free days after I submitted this request. I have assigned 7 points to you for your prompt response and help, I would also give you a pint if I could as well...thanks again
Christine Hughe
Super Collector

Re: SLA Stop the Clock

Please let me know if you have not received your points (I have given another 7 just in case).
The Pike
Honored Contributor

Re: SLA Stop the Clock

It seems point assignment is not taking in either this or the other thread http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1462075

The Pike
The Pike
Honored Contributor

Re: SLA Stop the Clock

Thanks Christine!
Christine Hughe
Super Collector

Re: SLA Stop the Clock

Thanks to you too - until the next time? :)
//Add this to "OnDomLoad" event