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SLA Stop the Clock in OV

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fishingman
Acclaimed Contributor

SLA Stop the Clock in OV

Hi is it possible to create a status that allows you to stop the clock for an SLA? I currently use HP openview version 4.5

 

 

P.S. This thread has been moevd from OV IT/Administration Forum to HP Service Desk Support and News Forum. - Hp Forum Moderator

1 REPLY
RamkumarA
Occasional Visitor

Re: SLA Stop the Clock in OV

Hi,

I think you are using OVSD 4.5. To stop the clock, you can put the service calls and incident in pending state which will stop the clock.

Thanks,
Ramkumar A.
//Add this to "OnDomLoad" event