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SLA Priority in multiple SLA triggered

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Abhijit K
Honored Contributor

SLA Priority in multiple SLA triggered

If multiple SLAs are triggered, can the strictest one drive the workflow?
1 REPLY
Kumar Dilip
Member

Re: SLA Priority in multiple SLA triggered

Hi,
If there are multiple SLAs defined, then actually it tries to flow according to the one it encounters closest to. But, if there are multiple SLAs, then due to ambiguity, it selects the one that suits the case.
To answer to your question in short, YES.
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