Hi, I want to calculate the SLAreached calls monthly and weekly in a chart wise report. I hv taken one custom field which updates after the deadline is breached and actual finish is empty. But when i m making reports or views in Sd i cannot get the calculations proper. Can any one tell me how do i solve this.
I want a report for SLA brached monthly and weekly(CHART WISE)
Well as you know that I am also setting a flag for SLA violation but the problem is occuring if in between the status of the call is non-accountable. Previously I had defined the condition as "actual finish is greater than deadline".But now I am not able to define any condition where I can use the logic as "status is active or accountable and deadline has been met" Also tell me whether to check "evaluate this rule when field is changed"? or not?