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SD50SP1 web console error

Miguel Rodrigue
Super Collector

SD50SP1 web console error


I installed ServiceDesk 5.0 SP1, and I'm having problems running the web console.

I'm getting this error:

An error occurred. (java.lang.NullPointerException)

see attached screenshoot.

I used Windows 2003 server / SQL 2000.

Any idea?
Marc Hummel
Frequent Visitor

Re: SD50SP1 web console error

java issue.

check env variables for java. What runtime are you using? 1.4/1.5 But from what I see is that it is not cooperating with whatever java you have installed, start your troubleshooting there.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Miguel Rodrigue
Super Collector

Re: SD50SP1 web console error

What env variables must be configured? I'm using java 1.4
//Add this to "OnDomLoad" event