Service Desk Practitioners Forum
cancel

SD50SP1 web console error

Highlighted
Miguel Rodrigue
Trusted Contributor.

SD50SP1 web console error

Hello,

I installed ServiceDesk 5.0 SP1, and I'm having problems running the web console.

I'm getting this error:

An error occurred. (java.lang.NullPointerException)

see attached screenshoot.

I used Windows 2003 server / SQL 2000.

Any idea?
2 REPLIES
Marc Hummel
Outstanding Contributor.

Re: SD50SP1 web console error

java issue.

check env variables for java. What runtime are you using? 1.4/1.5 But from what I see is that it is not cooperating with whatever java you have installed, start your troubleshooting there.
hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Miguel Rodrigue
Trusted Contributor.

Re: SD50SP1 web console error

What env variables must be configured? I'm using java 1.4