Service Desk Practitioners Forum
cancel

SD5 web console

Highlighted
FenchurchLow
Outstanding Contributor.

SD5 web console

Hi all,

I have create some UI rules in SD. but, i noticed it does not reflect in web console. i can only see the changes in client console.
can DB rule and UI rule be applied to web console?
Thanks alot.

7 REPLIES
Simone Grandine
Honored Contributor.

Re: SD5 web console

Hi SDLow,
unfortunately UI Rule cannot be applied to Web Console...only DB Rule can take effect...

bye bye,
Simone
FenchurchLow
Outstanding Contributor.

Re: SD5 web console

Thanks for the reply.
However, the UI rule is not reflected in my client console also.
Any ideas?

Simone Grandine
Honored Contributor.

Re: SD5 web console

You can modify jsp pages inserting javascript/java/vbscript codes....but it's really hard and it can be so difficult in some case


bye bye,
Simone
FenchurchLow
Outstanding Contributor.

Re: SD5 web console

Simone,

Do you mean UI rules wont be applied to client console as well?
Simone Grandine
Honored Contributor.

Re: SD5 web console

sorry ithink you still talk about web console...

in gui client, it's very strange you cannot view UI Rule effects...
Are you sure trigger fields meet UI Rules conditions ?
FenchurchLow
Outstanding Contributor.

Re: SD5 web console

yes.
it is very simple UI rule.
I really run out of ideas.
Simone Grandine
Honored Contributor.

Re: SD5 web console

SDLow... a little suggestion...when people reply to yuor question... intent to submit points to them ;-)
i saw in your profile that you've assigned only 6 point to 62 response


bye bye,
Simone