Within a service call, with default service/SLA/SL related to the caller's organization, I'd like to set another service level when the CI is filled on. This SL would be associated to the CI itself. Anybody ever done that with SD5 ?
So, you want the Service Call to have 2 Service Level's associated with the same ticket? If that is the case, I would imagine that you have to create a custom field and then a rule to populate that field with the Service Level of the CI. I have not done it before with SD5.
This is a good beginning, even though I was pretty expecting some native SD5 thing. It seems that SLM module has been modified a lot on this version and my question seems to me very .. basic and standard.