Hi, I creted some new accounts in Service pages. When users of new created accounts try to login, they receive: Error - an exception was thrown trying to login. Exception details - Access denied: incorrect account name or password. Click OK to retry to log on.
Hi We have the same problem. When we create an SP account across Service Pages then everything works fine, but when we try to login and use Service Pages with user who have an application account, then received Your error. But if we give All Access role to the user, then he can login and use Service Pages.... SD5 SP2. Any Idea?
Hi I TRy to change the role of person but the problem is still alive. Error - an exception was thrown trying to login. Exception details - No permission to login to the module Object ServerModule. When try user to connect accross ovconsole.bat, then everythings works fine. This user have concurent user access and have application account. The SD server is't yet on the domain. Idea? Solution? Workaround? Issue? Anythings? Thanks.
Hi Milan Thanks for your answer, but this is not good solution for us, becose we want to use Service Pages across application account. I can create SP account with different password, but in this case this user can only send new service call and view his service calls. We want to use this account like support enginer and view Service calls, Incidents, etc. If we give to account 'all access' role, then we can logon service pages, but we can't give full access roles to these support engineers. What object should be checked to reach Service Pages as Support engineer?
for the engineers or technicians ist better to use "SD Web console" for this purpose, Service Pages should be used for customers tracking their own service calls or incidents, Web console is a better solutions for managing service calls, incidents or even problems.
Hi! Thanks to all for point direction to solve the roles problem! I am find solution for my question - create new role (included 'view' checkbox for Service, SLA, ServiceLevel) and include this role to role "SD Service Pages role". Now my SP users can choose releted to them services.