Service Desk Practitioners Forum
cancel

SD5.1 SLM with e-mail service.

Highlighted
Pinion
Micro Focus Expert

SD5.1 SLM with e-mail service.

Hi,

We are piloting SD5.1 SLM with MS Exchange for a SD4.5 customer. Is there any details of such configuration available somewhere so we don't have to reinvent the wheel ? The SLM guide is pretty huge and will take some time to go thru & trial.

Details would cover things like:
- Service design & modelling (service definitions & hierarchy filter)
- Metrics & objectives definition/discovery (what are various possibilities for MS exchange)
- Availability & Compliance monitoring & reporting

Thanks
-/\-