Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD5.0 - Webconsole Error

Highlighted
Pai
Collector

SD5.0 - Webconsole Error

Hi,

I am tring to use webconsole, it gives the logine page and once i enter my login credentials throws a error " an error occured (java.lang.nullpointerexception) and then it says data unavilable - there is no entity(workspace)to show. (screenshots attached)

I am able to use the java gui with the same login credentials. The setup is SD 5.0 Patch2.

As far as I know, i dont need to do any settings for webconsole??

i wonder wats goin wrong, any pointers >??
2 REPLIES
bpgraham
Collector

Re: SD5.0 - Webconsole Error

Check the "Service Pages" configuration section in the gui. Make sure that the user you are logging in as has a default view. Check the "View settings" under presentation for the object type your interested in. It may not be set yet.
Pai
Collector

Re: SD5.0 - Webconsole Error

Hi Graham,
Thanks for the response,

Aren't those settings for service pages only??...i am tring to use webconsole.

further i have these settings in place the views are defined for ServicePages.

Regards--Paina
//Add this to "OnDomLoad" event