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SD45SP23 Error while choosing template under non-admin account

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Raman Shcharbak
Frequent Visitor

SD45SP23 Error while choosing template under non-admin account

Hi All.
When I open new servicecall as an operator and choose another template then I see an error message:
Program error: the attribute 'template' of this ServiceCall cannot be modified, because the ServiceCall item was opened in view mode or because the attribute is read-only.
Any help is highly appreciated!!
2 REPLIES
Raman Shcharbak
Frequent Visitor

Re: SD45SP23 Error while choosing template under non-admin account

Ok, I`ve solved the problem myself.
The role had to be granted read on templates. Very strange, as default template always successfully applied.
Raman Shcharbak
Frequent Visitor

Re: SD45SP23 Error while choosing template under non-admin account

Now it works!
//Add this to "OnDomLoad" event