Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD45 - Creating Service Call from E-mail

SOLVED
Go to solution
Highlighted
Kurt Stad
Regular Collector

SD45 - Creating Service Call from E-mail

Is it possible to fill out certain fields in a Service Call fx. Configuration Item when SD recives the mail.

Thanx
Kurt
4 REPLIES
Eric Bivens
Super Collector

Re: SD45 - Creating Service Call from E-mail

Hello,
Not sure if this is what you are asking, but it is possible to update certain fields on a support request form using Service Desk 4.5 via email.
I currently have users updating ticket via emails from their Blackberry devices or outloock clients.

Eric
The Pike
Honored Contributor
Solution

Re: SD45 - Creating Service Call from E-mail

Kurt,

Have a look at the Service Desk 4.5 Administrator's Guide. Chapter 10 explains how to set up and use Inbound E-mail in Service Desk. If you are on SP19 or later, the New and Update can be combined to be able to specify fields. Both the SP readme and the SP20 addendum contain information on this subject.

Do not forget to assign points to users posting answers to help you.

The Pike
Kurt Stad
Regular Collector

Re: SD45 - Creating Service Call from E-mail

@The Pike

Thanx for the answer. We're on SP17 so we'll have to make it work in another way.

Kurt
Kurt Stad
Regular Collector

Re: SD45 - Creating Service Call from E-mail

Closed
//Add this to "OnDomLoad" event