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SD45.15 copy call function with sd_dataform

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Sicco Bijl
Occasional Advisor

SD45.15 copy call function with sd_dataform

I need help with the following issue.
I would like to create a smart action that opens a new service call with a special template. Further, the function has to copy the name, organization and service from the initial service call.

Is this possible with sd_dataform?

Please advice.
Thanks in advance
1 REPLY
Mark O'Loughlin
Honored Contributor

Re: SD45.15 copy call function with sd_dataform

Hi,

you canuse sd_dataform. You can choose which form to open but cannot choose a template. However you can set paramaters that will populate chosen fields on the form the same way the template would.

Sample syntax and additional details are posted here:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1033119
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