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SD4.5 service desk metric setting

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SD4.5 service desk metric setting

hi experts,

i need some guide on how to configure metric settings.
can someone tell me what it means by minimum availability and minimum MTBF as per attachment?and how they affect the calculation of availability?

thanks in advance.

1 REPLY
Radovan Skolnik
Honored Contributor

Re: SD4.5 service desk metric setting

There are nice explanations with pictures in client's help. These are very ilustrative...
//Add this to "OnDomLoad" event