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SD4.5 service desk metric setting

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FenchurchLow
Outstanding Contributor.

SD4.5 service desk metric setting

hi experts,

i need some guide on how to configure metric settings.
can someone tell me what it means by minimum availability and minimum MTBF as per attachment?and how they affect the calculation of availability?

thanks in advance.

1 REPLY
Radovan Skolnik
Acclaimed Contributor.

Re: SD4.5 service desk metric setting

There are nice explanations with pictures in client's help. These are very ilustrative...