Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD4.5 - send mails with attachment (sometimes)

SOLVED
Go to solution
Highlighted
czajkam
Super Collector

SD4.5 - send mails with attachment (sometimes)

Hi, my services calls have attachments. When services call is hand over to work group, I send mail with this information. Sometimes!!! I want send this mail with attachment. I think about checkbox - send attachment or not. but I don't want know to do... Could you help me?
2 REPLIES
Err_1
Honored Contributor
Solution

Re: SD4.5 - send mails with attachment (sometimes)

Hello,

I believe that the feature that you are looking for is named Attachment Classification.

Go to Data> Codes> General> Attachment Classification Code, create one code here.

Create the DB rule to send the notification email and in the Send EMail action make sure to select the attachment code to be sent.

Then when adding an attachment to a record, set its classification according to the one set for the DB Rule, this will send the email with the attachment to the user.

Please do not forget to assign points for guidance...

Regards;
Randall Barrantes
SW Support Delivery Manager
czajkam
Super Collector

Re: SD4.5 - send mails with attachment (sometimes)

Err!!!! You are great!!!! I have done, that you have adviced me! Thanks!
//Add this to "OnDomLoad" event