i would like to access my SD4.5 from public network. The port 30999, 1433 have been opened. however, i am getting error like the attachment. i test my connection from public network for my client account is successful. can someone tell me any settings i missed out?
Do your client tried to insert a hotfix? Check c:\documents and settings\\application data\hewlett-packard\openview\service desk for a file named hotfix.jar. If there is such file, delete it and run the client again.
It's the one on the client so you have change the right one. Did you try nslookup the sd server hostname from both your network and see if they use the same dns server and resolve correctly ? It may not be a dns issue but it's good to rule it out.
Can i know what do you mean by correct dns server? as i am accessing via public network (wi-fi)which the dns server is allocated automatically to my computer. Do you mean if i would like to connect my client to server, my client needs to connect to the same DNS server as the server connects to?
Here is a simplistic explanation. All companies have dns setup which stores the hostname and ipaddress of all the machines in their network. If you try to access the company network from outside the company, it will not have access to the same dns server as the company do not allow such information to get out to protect their network. What companies do to allow their employees to access the internal network is create something called a Virtual Private Network (VPN) and involve a lot of security and passwords and basically, the external employees will go through security checks to verify they have access and their ip address from outside the network is translated to match the internal company network. Speak to your lan administrator to gain access to your VPN or get him/her to set one up.