Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD4.5 Service Pages - bypass Lang/TZ page

Highlighted
Graham Strydom
Regular Collector

SD4.5 Service Pages - bypass Lang/TZ page

Hi,
Does anyome know how to bypass the Language/TimeZone page, by setting default values, when logging into the sd4.5 (SP17) Service Pages.

Thanks
Graham
20 REPLIES
Raghunathan Tik
Frequent Visitor

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi

For removing time zone page do the following.

Log into the database and find the oid of the time zone you are using in table rep_locales and rep_time_zones.

Once you get the OID, do the following changes in TimezoneLanguage.jsp

Comment these lines
// String _timezone = request.getParameter("vTimezone");
// String _language = request.getParameter("vLanguage");

Add these line


String _timezone = "";
String _language = "1033";
----------------------------

raman
Graham Strydom
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Great thanks for the quick reply, I will test your solution shortly
Graham Strydom
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

This seems to set a default timezone/language but the timezone/language page is still displayed to the user for selection. I need to bypass this page i.e provide login name/password> click submit then go straight into Service Pages.

Any other suggestions?
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

hello

i've got the same problem.. i was trying to bypass the Language/TimeZone page - ineffectively. That thread annoys a lot of end users and i think there should be some solution..

anyone know how to skip that page ?

i'm joining Graham in his query :)

cheers
Selvarajan
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

hi,
Try this and edit the Login.jsp


Replace the above with

This will directly go into the MainMenu bypassing TimeZone.
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Thanks ! it works :)

Although menu moved a bit to the right side but I suppose I can manage that..

thx again.
Selvarajan
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi Graham,
Try this in Login.jsp ., shifting to the right frame will be solved.
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Selverajan,



should be raplaced with:



??

it doesn't work with me :(

I got the menu at the left side (what makes navigation available), but information about login remains at the right side..

Do You know how to sort it out ?
Selvarajan
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Adam,
Try this....in Login.jsp
" >
Pradeep_30
Occasional Visitor

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi Graham,

I have done this for one of my customer. The SD 4.5 SP is divided into number of frames. Please do let me know if you have solved this problem and please tell how you want your SP to change. I will send my whole code if you want the same.

HTH

Pradeep
Illya Lyfar
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi Graham,

Try to use the attached files (Login.jsp + notimezone.html).

Regards,
Illya.
Pradeep_30
Occasional Visitor

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi Graham,

Please find the attached frame structure of SP. If you want to display directly the login page instead of user to click the Login link n then login then you need to change two things in index.html.

1. Convert control frame link to "emptyHeader.html" &
2. Change the results frame from welcome.html to "login.jsp"

Try with the attached index.html and login page




Pradeep_30
Occasional Visitor

Re: SD4.5 Service Pages - bypass Lang/TZ page

Please find the attached files which mention the frame structure, index.html file and Login.jsp.

Try out this.

HTH
Pradeep
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Selvarajan,
unfortunately it doesnt work with me..
have You got any other sugestions ?
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hello again..
i cant solve it in proper way..

Pradeep, You said that you have done it before.. Im talking about bypassing Language/TimeZone page, not bypassing the login link...

If you did, could you give me some tips how to do it ??

I tried some changes into login.jsp but not ineffectively..

Pradeep_30
Occasional Visitor

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi Adam,

Apologize for the late reply. I was out for some time.

Please find the login page attached. I have not tested this page but sure that it will work.

HTH
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Pradeep,

these time I was away..

Thank you very much for your help and engagement. That attached file solved bypassing very nicely. There is some prob with upper frames, but you helped me well enough. Thanks again!!

Shame I cant give you any points :)

BR.
fgssl2
Regular Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hi all,

I tried the login.jsp file that Pradeep developed and it works fine.. it bypasses the timezone language page. But this makes the headers become strange and malfunctioning.

Does anybody know how to fix this?

Thank you,
Fil
ab!
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

unfortunately, i dont know how to fix it.. if You manage somehow, please let me know.

BR
FXCISD
Collector

Re: SD4.5 Service Pages - bypass Lang/TZ page

Hye Guys,

Heres one for the code to skip the TimeZone page (pretty annoying to set it everytime a SC is logged).

This code is different from the above one. As far as I know, it doesnt have any side effects. It uses the same mechanism to replace the frames as TimezoneLanguage page does.

Chaooo
--Francis
//Add this to "OnDomLoad" event