The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD4.5 Error

Highlighted
SWATI SHARMA
Collector

SD4.5 Error

Hi

I m having problem in SD 4.5 When i try to click the "Closed" tab on SD Console the error
"java.lang.NullPointerException" accurs.Since i m working on live project its critical.
Plz help me!


Regards
Swati
1 REPLY
John.Cook1980
Regular Collector

Re: SD4.5 Error

Hi Swati,

I'm suffering with this error as well, it seems very sporadic and usually occurs when users try to logon. Is it happening to all users? HP have advised that I look at the Java Virtual Memory (Please se attached). I have just done this myself and am monitoring the results. I have also noticed that discrepancies in the user_settings.xml file can also cause this error to occur. If its possible check your xml file against another to check for issues. The file should be stored in the HPOVSD file

Regards
John
//Add this to "OnDomLoad" event