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SD4.0 Exporting error "Unable to preview XML file"

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Boomvalk
Collector

SD4.0 Exporting error "Unable to preview XML file"

After doing an export task in the Admin Console; when trying to VIEW this (by the VIEW button), Internet Explorer opens with this error: "Unable to preview XML file".

Some of our people have this error, while others can view the exported fields correctly. However, all of them have the CIM_DTD_V20.dtd file located in the same folder as the
generated XML file.

Does anyone know what might be the problem here?
4 REPLIES
Mahmood Khan_1
Collector

Re: SD4.0 Exporting error "Unable to preview XML file"

I had similar issues but I was missing the dtd file.
Could you check to see if you can open other XML files without the error
Also try opening the file in notepad or any other text editor and see if you are able to view the tags
Jonathon Druce
Honored Contributor

Re: SD4.0 Exporting error "Unable to preview XML file"

Have you tried clearing the users cache?
Boomvalk
Collector

Re: SD4.0 Exporting error "Unable to preview XML file"

Thank ou both. We've tried those now, but it still doesn't work.
George M. Meneg
Honored Contributor

Re: SD4.0 Exporting error "Unable to preview XML file"

Hello,

I recall that on previous versions, sometimes you had to restart the client in order to view the xml.
menes fhtagn
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