The .INI file is below: [SD_EVENT] LOGFILE=sd_event.log ERROR_LOGFILE=sd_event_error.log ACCOUNT=system/servicedesk SERVER=localhost PORT=30980 MAPPING=changemap CLASSNAME=changeext MODUS=insert LANGUAGE=EN
I have a mapping called changemap and it is mapped to a specific template with the class name "changeext" and the "status" and "description" are mapped appropriately. any ideas as to why i recieve this error?
What is the unique key in the classname changeeext? I would suggest that you need to pass values through for that field (or fields) otherwise SD_Event does not know which item to update (I know the modus is insert but it still tries to update existing items I believe)
Thank you both very much for your answers. I had everything value mapped appropriately and first tried from the client and got the same error. Secondly, i checked to see that i was passing the unique key field. When i added the Source ID and passed it using sd_event it worked out fine. The trick is definately having the unique key data within your values the sd_event.exe command.