SD 4.5 and SP18 Hi everybody, I would like to know how to disable creating a copy of a service call from 'Actions->Create service call...'. I have tried to do so by disabling actions in the role: 'Tools->System->Security->Access->Role', but no actions appear in the 'Actions' tab of the 'Advanced' option in the Service Call item of the role!!!
Mark, thanks for your reply, our aim is to disable creating service calls by actions because of business reasons such as: -history lines are not copied -calculations related to SLAs about this service calls created are incorrect
All service calls must be created new, not from another existing.
However you can go to Administrator Console/Data/Copy Fields/Service Call and deselect all. Even using "create service call, copy values from current item" will create a new service call but no value will be copied.
George, that's the main point: we want to use the 'Copy fields' to create another entities from the service call but not another service call. so, we have solved it by no copying the status field in order to create the service call with the initial status flow. thanks all, jaume