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SD disable action 'create service call...'

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jaume
Trusted Contributor.

SD disable action 'create service call...'

SD 4.5 and SP18
Hi everybody,
I would like to know how to disable creating a copy of a service call from 'Actions->Create service call...'. I have tried to do so by disabling actions in the role: 'Tools->System->Security->Access->Role', but no actions appear in the 'Actions' tab of the 'Advanced' option in the Service Call item of the role!!!

Any help would be appreciated!!

Thanks,
Jaume
9 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: SD disable action 'create service call...'

Hi,

you would expect to see them listed under Busines Logic - System Actions but they are not. I haven't seen a way to disable them or to restrict their use.


What are you trying to achieve?
George M. Meneg
Acclaimed Contributor.

Re: SD disable action 'create service call...'

Hello,

To my knowledge the system actions cannot be blocked.
menes fhtagn
jaume
Trusted Contributor.

Re: SD disable action 'create service call...'

Mark, thanks for your reply,
our aim is to disable creating service calls by actions because of business reasons such as:
-history lines are not copied
-calculations related to SLAs about this service calls created are incorrect

All service calls must be created new, not from another existing.

Do you know some way to do it?
George M. Meneg
Acclaimed Contributor.

Re: SD disable action 'create service call...'

Jaume,

You *cannot* block system actions.

However you can go to Administrator Console/Data/Copy Fields/Service Call and deselect all. Even using "create service call, copy values from current item" will create a new service call but no value will be copied.
menes fhtagn
jaume
Trusted Contributor.

Re: SD disable action 'create service call...'

George, thanks for your reply,
I know that solution works, and if there is no other way to avoid it then we will consider it.
regards,
jaume
George M. Meneg
Acclaimed Contributor.
Solution

Re: SD disable action 'create service call...'

Hello Jaune,

Have in mind that by doing that you will also disable the ability to create another entity with copied values from service call.
menes fhtagn
jaume
Trusted Contributor.

Re: SD disable action 'create service call...'

George,
that's the main point:
we want to use the 'Copy fields' to create another entities from the service call but not another service call.
so, we have solved it by no copying the status field in order to create the service call with the initial status flow.
thanks all,
jaume
Terry A. Moir
Outstanding Contributor.

Re: SD disable action 'create service call...'

you could replace the action name with a space (so it would't show up, effectively) in Localized text.

Terry
jaume
Trusted Contributor.

Re: SD disable action 'create service call...'

Hi Terry,
your solution works but user still can select that action because the action icon still shows
thanks for your reply,
jaume