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SD client

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CA1501973
Senior Member

SD client

Hi,

System handle is SD 4.5 SP20 on windows platform.

Please do let me know if SD client can be installed and opend on BlackBerry phones.

Your early reply would be appreciated.

Regards,
Crystenia

5 REPLIES

Re: SD client

Hello Crystenia,

in case of mobile access to SD I'd recommend java web gui as it is independend on the client platform.

If there is a need to use standard client then use it over terminal services.

Regards,

Ondra
CA1501973
Senior Member

Re: SD client

Hi,

We are facing lot of challenges in developing web page for all group of people.

Please do let me know if we want to use standard SD client so only way is to access it directly by logging into Service Desk application server through blackBerry?

Is there any way to install SD client directly on BlackBerry?

Regards,
Crystenia

Re: SD client

Crystenia,

I don't think so. Have a look to the documentation.

From Supported_Platforms_List.pdf:

Microsoft Windows 98 SE (second edition)
Microsoft Windows NT 4.0 Workstation Service Pack 6a
Microsoft Windows 2000 Professional Service Pack 2
Windows 2000 Terminal Services (W2k Advanced Server only)
Microsoft Windows XP Professional

And Installation_Guide.pdf:

Service Desk Client on Windows 2000 or XP
Professional
⠢ Processor: Intel Pentium PII, 300 MHz
â ¢ Memory: 128 MB RAM
â ¢ Disk space: 55 MB
â ¢ Display: 800 x 600 resolution, 256 colors (1024 x 768 resolution, high
color or higher recommended)
â ¢ Network connection: TCP/IP, 28.8 K (56 kBor higher recommended)
Service Desk Client on Windows NT4 Workstation and
98 SE
⠢ Processor: Intel Pentium Pro, 200 MHz
â ¢ Memory: 128 MB RAM
â ¢ Disk space: 55 MB
â ¢ Display: 800 x 600 resolution, 256 colors (1024 x 768 resolution, high
color or higher recommended.
â ¢ Network connection: TCP/IP, 28.8 K (56 kB or higher recommended)

But don't worry, you don't have to create the web application yourself.
Download and use service desk 4.5 web console appropriate to the servicepack version you use.

Regards,

Ondra
CA1501973
Senior Member

Re: SD client

Hi,

Please clarify Service Desk web console you mean to say Service Pages or Service Desk client?

Regards,
Crystenia

Re: SD client

No, it is another application provided for free, you can download it from the patches web page at hp.com.

Have a look at the OVWeb_Console_Install_Guide.pdf where you can find a lot of useful info about it.

You will need an additional server because "The Service Desk 4.5 web console server cannot be installed onto the same system as your standard Service Desk/Service Pages server" (...) due to the Java conflict.

Please don't forget to assign points to my answers.

I hope this helps,

Ondra
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