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SD Web Console

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Kasthuri Rengan
Valued Contributor.

SD Web Console

Hi,

I am trying to intall Web Console on Solaris platform and as for security reasons, I am not getting the port 80 or 8080 for configuring the web server.

What port is recommeded to configure.

Please help me in resolving this issue.

Thanks in advance.
Best Regards,
Kasthuri.

9 REPLIES
Kasthuri Rengan
Valued Contributor.

Re: SD Web Console

Hi,

After I installed the Web Console, I am getting the Tomcat Error. Error screenshot is attached.

Best Regards,
Kasthuri
Marc Hummel
Outstanding Contributor.

Re: SD Web Console

Verifying that a Port Is Available
During installation of the Service Desk 4.5 web console server, you need
to specify an available port for the web server. The default is port 80.
To verify that port 80 is available on the machine where you plan to
install the Service Desk 4.5 web console:
1. Open a browser window.
2. Type the following into the address field:
http://:80
address-or-hostname = the machine were you plan to install the
Service Desk 4.5 web console server.
3. Port 80 is available if you see the message:
The page cannot be found
If you do not see this message, continue with the next step.
4. You need to do one of the following:
â ¢ Repeat step 3 using other port numbers until you find an
available port to use while installing the Service Desk 4.5 web
console server.
â ¢ Identify which process or program is using port 80 and either
disable or reconfigure that process. For example:
On Windows operating systems, often the Internet Information
Services (IIS) process is running on port 80 by default.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Kasthuri Rengan
Valued Contributor.

Re: SD Web Console

Hi Marc Hummel,

Thanks for the reply.

I have not given the default port 80 instead I have given the port 4900 and I did the installation. After that I modified the port 8080 to 4900 on server.xml file.
I am able to view the login page and able to login to the web console. But the images are not displaying properly.
Please find attached the screenshot.

Best Regards,
Kasthuri.
Marc Hummel
Outstanding Contributor.

Re: SD Web Console

yeah, I'm seeing the same, it has to do with java... I'll look into it when I have time and get back.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Marc Hummel
Outstanding Contributor.

Re: SD Web Console

type:
http://ovsdweb/ovportal for the URL, do not type port #
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Marc Hummel
Outstanding Contributor.

Re: SD Web Console

http://ovsdweb/ovportal/jsp/security/obs_login_html.jsp

for some reason when specifying the port it doesn't seem to mesh well with java. if you type ovsdweb/ovportal or the link above it should work... why? not sure as of yet.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Kasthuri Rengan
Valued Contributor.

Re: SD Web Console

It's not working without the port number on the url.
Marc Hummel
Outstanding Contributor.

Re: SD Web Console

Kasthuri,
Sorry, I'm out of ideas at the moment... hopefully someone else who is using the console has an idea as to what is happening.

if I find anything further I will let you know.

~Marc
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Kasthuri Rengan
Valued Contributor.

Re: SD Web Console

I have set the images path on the Apache Web Server and thus the problem solved.